Privacy Policy

Intelligent Haptronic Solutions Inc., (“IHS”, “we” or “us”), and its subsidiaries are committed to safeguarding the privacy of Clients and Visitors. This Privacy Policy describes the personal information we collect about you as a user of our Services, and how we use it, with whom we share it, and describes your choices regarding certain types of processing of such information. If you have any questions regarding this Privacy Policy, please email us at

By visiting our website(s), using any other Services, or otherwise providing us with your personal information, you consent to the collection, processing, and storage of your personal information as described in this Privacy Policy.


In this Privacy Policy, the following terms have these meanings:

  • “Client(s)” refers to person(s) that have entered into a Service Agreement with IHS.
  • “Client Data” refers to all the data, including all text, sound, software, image files, and other content provided to IHS by Clients.
  • “Personal Information” refers to information about an identifiable individual. It may include, but is not limited to, names, addresses, email addresses, and phone numbers. Personal information does not include business contact information or work product information.
  • “Services” refers to the IHS website and any other products and/or services provided by IHS.
  • “Service Agreement” refers to any separate, written agreement between IHS and its Clients for Services.
  • “Third Parties” refers to any individuals or entities other than IHS and the individual whose information is collected.
  • “Visitor” refers to all visitors to the IHS website(s).

Information Collected

IHS may collect, process, and retain information about you when you visit our website(s) or utilize any other Services. This information may include your name, email address, company information, street address, telephone number, or other details. You may choose to provide us with this information to access protected content on our website(s), to enable us to follow up with you after your visit, or to be informed of our services/products for sales and marketing purposes. Please note that any use of your information will be in accordance with this Privacy Policy.

Any personal information you provide to us is protected by our security practices. Non-personal information related to your visit to our website may be automatically collected and temporarily stored. Except as otherwise provided in this Privacy Policy, IHS does not disclose, give, sell, or transfer any personal information about our visitors unless required for law enforcement or by applicable law. If you have privacy questions or issues, email us at

Data Retention Period

IHS retains personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The exact retention period varies depending on the type of data and the reason for its collection.

In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), personal information that is no longer required to fulfill the identified purposes for collection will be destroyed, erased, or made anonymous.

IHS is not responsible for any liability or loss the user experiences because of such disposal of personal information.

Client Data

IHS does not share or distribute any Client Data except (i) as may be provided in a Service Agreement, (ii) as may be required by applicable law, or (iii) as is otherwise provided in this Privacy Policy.


Our website(s) contain business-related content and are specifically aimed at and designed for use by adults. We do not knowingly solicit or collect personal information from or about individuals under the age permitted in the country where an IHS Client resides.

In Canada, certain rights, like the ability to enter contracts, are restricted until children reach the age of majority, which varies across provinces and territories.

Use of Your Information

IHS may use the information we collect about you to:

  • Provide you with access to the IHS website(s), Services, and any support you may request.
  • Improve the IHS website(s) and Services.
  • Respond to your inquiries or fulfill your requests.
  • Diagnose website technical problems.
  • Send you information that we believe may be of interest to you, such as product announcements, newsletters, educational materials, and upcoming events.
  • Send you administrative information such as notices related to product, service, or policy changes.
  • Understand how our IHS website(s) and services are being used.
  • Personalize your experience on our IHS website(s) and present products or features that are tailored to your interests.
  • Prevent, detect, mitigate, and investigate fraudulent or illegal activity.
  • Carry out any purpose that is disclosed to you at the time of information collection, for which you provide consent, or as otherwise permitted by applicable law.

Disclosure of Information

IHS may share information, including personal information, with third-party service providers contracted to provide services on our behalf. IHS may share information with third parties who resell the IHS service and/or provide value-added services. These third-party service providers may only use information we provide to them as requested and instructed by IHS.

IHS may offer, solely or jointly with third parties, webinars, white paper downloads, or other services related to IHS offerings or services. We may share your contact information and product interest in these offerings or services with third parties to communicate with you.

IHS may disclose information in exceptional cases when we have a good faith belief that such action is necessary to:

  1. conform to legal requirements or comply with legal process;
  2. protect and defend our rights or property;
  3. enforce the Service Agreement;
  4. act to protect the interests of our users or others, or
  5. in connection with a business transition, such as a merger, acquisition by another company, or sale of all or a portion of IHS’s assets.

IHS also may share aggregate or anonymized information with third parties, including advertisers, investors, and partners. Aggregate or anonymized information does not contain any information that can be used to identify you and its use and disclosure is not subject to the terms of this Privacy Policy.

International Transfers of Your Information

IHS operates website(s) in Canada and China. Depending on your country of residence, the submission of information to our IHS website(s) may involve the transfer of such information to Canada or China. Personal information collected by IHS may be stored and processed in Canada or in any other country where IHS or its subsidiaries, or third-party service providers maintain facilities. Privacy laws in these countries may not provide protections equivalent to those of your country of residence, and information may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other countries, pursuant to the laws of such countries. If applicable, IHS will comply with the European Union General Data Protection Regulation (GDPR) requirements providing adequate protection for the transfer of personal data from the European Economic Area to third country.

Cookies and Similar Technologies

Cookies are small text files that our IHS website(s) may ask to place on your computer’s hard drive. If your browser is set to accept cookies, then your browser adds the text in a small file. We do not use cookies to read any other information on your computer’s hard drive. We use cookie technology to authenticate your access to various areas of our IHS website(s), understand your interests, help analyze web traffic, and tailor content to your preferences. You can configure your browser to refuse cookies, or to warn you before a cookie is placed. If you disable cookies, some parts of our website(s) may not function properly or at all.

We, and our third-party partners use these technologies to provide certain features on our IHS website(s), to display advertising based on your web browsing activities, and/or to store content information and preferences. Various browsers may offer their own management tools for removing these technologies.

Choices About Use of Your Information

We believe that it is important to give you choices about the use of your information. We will use your information as described in this Privacy Policy or any service-specific data protection notice. If we want to use your information for a purpose not described in this Policy, we will obtain your consent first.

We will respect your wishes not to receive, or to stop receiving, marketing communications. You can change your marketing preferences by contacting us as described below. If you provided us with your email address to receive such communications, you can opt out at any time by emailing us at Please note that we will continue to send you service-related communications regardless of any such request. We will not share or sell your information and personal details with third parties (for the avoidance of doubt, other than subsidiaries) for their own promotional or marketing purposes unless you give us consent to do so and where permitted by applicable law.

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Without a common industry or legal standard for interpreting DNT signals, IHS does not respond to browser DNT signals. We will continue to monitor further development of a DNT standard by the privacy community and industry.

Online Advertising

Some online advertising uses information collected about your web browsing behavior such as the pages you have visited or the searches you have made. This information may be used to display more relevant advertisements and content to you on the IHS website(s) and non-IHS websites. The information collected is linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number. The information used for targeted advertising may come from IHS or through third-party ad networks.

We operate in accordance with the federal Competition Act, which states that all advertising and marketing, including that on the internet and other electronic mediums, must avoid misleading or deceptive practices. This includes false or misleading sender or subject matter information, electronic messages, and locators.

Third-Party Websites

The IHS website(s) may contain links to other websites that IHS does not own or control and whose privacy practices may differ from those of IHS. Please be aware that IHS is not responsible for the privacy practices of such other websites. We encourage you to be aware when you leave our IHS website(s). We recommend that you read the privacy policy of each website that collects personal information, as their privacy policy will govern any personal information you submit to those websites. This Privacy Policy applies only to information collected by the IHS and its subsidiaries website(s).

Under privacy laws, organizations are generally required to obtain meaningful consent for the collection, use and disclosure of personal information. Particular attention should be paid to any disclosures to third parties that may use the information for their own purposes, as opposed to simply providing services for the first party.


We post Client testimonials on our website(s) that may contain personal information such as the Client’s name. We obtain the Client’s consent prior to posting the testimonial to post their name along with their testimonial. If you wish to request the removal of your testimonial, please email us at

Social Media Features & Widgets

Our website(s) include social media features that may collect your IP address, which page you are visiting on our website(s) and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our IHS website(s). Your interactions with these features are governed by the privacy policy of the company providing it.


IHS employs industry standard security measures to ensure the security of information. However, the security of information transmitted through the Internet can never be guaranteed. IHS is not responsible for any interception or interruption of any communications through the Internet or for changes to or losses of information. Users of the IHS website(s) are responsible for maintaining the security of any password, user ID, or other form of authentication involved in obtaining access to password protected or secure areas of any IHS website(s). To protect you and your information, IHS may suspend your use of a website, without notice, pending an investigation, if any breach of security is suspected.

Access to and use of password protected and/or secure area of any IHS website(s) is restricted to authorized users only. Unauthorized access to such areas is prohibited and may lead to criminal prosecution.

Data Breach Notification

In the event of a data breach that affects your personal information, IHS will respond appropriately to secure the data, investigate the incident, and mitigate the risks. We will notify the affected individuals and the relevant authorities within 72 hours of becoming aware of the breach.

Data Subject Rights

Subject to applicable law, you have the right to access, correct, update, delete, or object to the processing of your personal information. To exercise these rights, please email us at


If you wish to cancel your account or request that we no longer use your information to provide you services, please email us at We will respond to your request to access or delete your information within 30 days. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Please note that by opting out, your use of Services may be impacted.

If you have any privacy or data use concerns that we have not addressed satisfactorily, please email us at

If at any time after registering for information, your personal information changes or you change your mind about receiving information from us, send us a request specifying updated information or your new choice by emailing us at

In accordance with Canadian privacy legislation, meaningful consent is an essential element. Under privacy laws, organizations are generally required to obtain meaningful consent for the collection, use, and disclosure of personal information. This includes the right to withdraw consent.

Privacy Policy Changes

Please note that this policy is subject to change in accordance with any updates to Canadian and Provincial laws, regulations, policies, and procedures. It is important to regularly review this policy for any changes.

We reserve the right to change or update this Privacy Policy at any time. Changes to the Privacy Policy will be posted on IHS website(s). We encourage you to periodically review this Privacy Policy for any changes. Your continued use of our website(s) will signal your acceptance of such changes.

Contact Us

If you have any questions regarding our Privacy Policy or if you need to update, change, or remove information, you can do so by emailing us at